Feedback from other offices that have worked with outsourced companies was that the quality simply is not there in terms of efficiency, expertise, and communication.
On top of this, you never have to worry about employee turnover, sick days, leaves of absence, hiring, or training because you always have a full team staffed, with no downtime.
We assign a dedicated Customer Success Manager to your office as well as a team of specialists to work in tandem with your office team. Your Customer Success Manager is always available by phone and email to answer any questions or share best practices. Our Billing and A/R Specialists typically have more than 10 years of billing experience and are well versed with many of the tricks Insurance companies use to make it difficult to get paid.
Another advantage of our service is that we have designed the system so that our incentives are aligned with yours.
Given that we are set up to receive a percentage of successfully collected claims instead of an hourly rate, we reduce your fixed costs, since we’re only paid when you’re paid.
This way we win when you win, allowing us to focus on collecting the highest amount possible for you from insurance companies. Ultimately, freeing up time for your front office staff to work on high-value activities, like preparing and presenting treatment plans and keeping the schedule full with patients.
If you'd like to find out more about utilizing these services at your practice, please fill out this form and one of our Partnership Managers will be in touch.