Once your claim is fulfilled, the redemption link will be valid for 4 months, which means that you need to click on the link and redeem your gift card within that time frame or it will expire.
Eg. The Reward claim was fulfilled on November 17, 2021, you have up until March 17, 2022 to click on the gift card link and redeem your reward before it expires.
In case of unforeseen events that led to the expiration of the redemption link, given that you reported this within 60 days from the link's original expiration date, you may contact:
Tango Customer Support at 1-877-558-2646 or
Send them an email at email@example.com for further assistance.