- Refunds will be provided if Opencare has confirmed that a patient did not visit the clinic or scheduled an appointment within 30 days after a patient was billed.
- In order to validate a refund, we may ask for details about how the patient was contacted, details about the appointment booking, and may follow up with the patient directly to evaluate the reason for them not visiting the clinic.
- Refunds will be applied immediately once they are approved, and the customer will receive a receipt for the refund via email. Please note, any refund could take 5-10 business days to reflect on the credit card.
If you feel as though an appointment should be refunded, please reach out to firstname.lastname@example.org and give us as much detail as possible about the appointment and why it should be refunded so we can look into it for you.