How to contest appointments?

If you feel like you shouldn’t be charged for a particular appointment at any time, don’t worry! You can easily contest that appointment by following these steps:

1. Click ‘Opencare Prime’ at the top right corner of the page, next to ‘My Account’ and ‘Log Out’
2. Click on the ‘Appointments’ tab at the left
3. Select the practice, month and provider
4. In the ‘Billing Actions’ column (far right) you should see a button that says ‘Request not to be Charged’, click this and let Opencare know why you’re requesting not to be charged (ex: the patient is under 18, or on social assistance).

Please note, contested appointments are subject to an approval process. Opencare reserves the right to deny any appointment that does not qualify as an exception under our Billing Policy.

To view our billing policy, please visit: https://app.opencare.com/#/user/prime/billing-policy/