Cancellations happen - we get it! That’s why we’ve made it easy to cancel appointments in Opencare.
To cancel an appointment, please follow these steps:
- Select the appointment you’d like to cancel and click on their name.
- Click on ‘Cancel Appointment’ and select a reason for cancelling the appointment.
- If you’d like to give the patient the opportunity to re-open the appointment request, check off that box (before the ‘Cancel Appointment’ button).
- Click ‘Cancel Appointment’. The patient will receive a message that their appointment has been cancelled. If you gave them the option to re-open the appointment, you’ll be notified if they do and their appointment will go back in to the ‘Requested’ state.
Please note: You can only cancel an appointment if there will be at least 1 attempt to schedule the patient which will show in the conversation history of the appointment request.
Should you encounter issues in adding access to your account, kindly reach us at firstname.lastname@example.org - Have your Practice name and office phone number ready with the complete details of your concern so we can get things resolved for you!